ServiceM8 provides smart job management software for trade contractors and service businesses, with everything in one place — job cards, scheduling, staff tracking, CRM, client emails and texts, job notes, forms, online bookings, invoicing, payments, and more.
ServiceM8 helps small businesses cut paperwork, get more jobs done, and provide amazing customer service.
At ServiceM8, the vision that drives everything we do is simple: Zero Admin.
We dream of a future where the only work you need to do is the skilled work you’re paid to do, and we’ll automate the admin for you. From client management and staff scheduling to invoicing and payment collection, we aim to eliminate manual tasks that don't directly generate revenue for your business.
Whatever your trade or field service business may be, our goal is to let you focus on what you do best, while we handle the rest.
ServiceM8’s journey began in 2009 when one of our founders, Kim Ford, bought a small locksmith business to keep himself busy after retiring from a successful career in corporate IT. However, he quickly encountered the challenges of running a field service business with paper-based systems and realized there were no suitable solutions available to help him better manage the business.
This got Kim thinking. He saw that businesses like his, with a mobile workforce and a high volume of smaller, shorter jobs, were disproportionately burdened by admin and inefficient systems that throttled productivity and professionalism. No matter the size of the job, the need for communicating with clients, quoting, scheduling, documenting, and invoicing remained overwhelmingly constant. It was a perfect recipe for burnout.
Around the same time, the advent of the iPhone, App Store, and cloud computing was revolutionising mobile software and connectivity. Kim saw an opportunity to take advantage of the newest technology and reduce administrative workloads for all small trades and services businesses like his.
Partnering with his son Ben, an accomplished software engineer, they designed a real-time, cloud-based solution for small businesses with mobile teams, with a focus on systemization and communication.
In 2010, the first version of ServiceM8 was released, offering an iPhone and web app to manage jobs from quote to completion. The response was immediate and overwhelmingly positive, with customers embracing the ability to work smart and simplify their workflows.
Since then, ServiceM8 has been evolving with our customer base, and we continue to innovate. We have a long track record of continuous improvement and updates, keeping our customers' needs at the forefront while delivering smart, intuitive features powered by the latest mobile and cloud technology to help them succeed.
With a proven track record of consistently delivering impactful updates, ServiceM8 is always monitoring the latest in cloud and mobile technology to help our customers work smarter.
