Provide great customer service. Streamline call workflows. Drive productive outcomes from phone enquiries.
With caller identification, any team member can greet clients by name, instantly see their active quotes and work orders on screen, and efficiently action the call’s outcome in ServiceM8.
Transform how you make, receive & action phone calls. Open the client’s active ServiceM8 jobs, create a new job directly from an active or recent call, or record a Call Summary to an existing job’s Diary.
Improve quality assurance and job history with call events, durations, recordings and transcripts automatically saved to the ServiceM8 job card they’re related to.
Route business calls to multiple staff members, simultaneously. Staff can make & receive calls from anywhere on iPhone, iPad, or online.
Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling.
Incoming calls to your business after hours automatically divert to the team member On Call, or a custom voicemail message.
Quickly call other team members in the business, and efficiently transfer clients on the line to another staff member, from anywhere.
Text a booking form to a caller in a few taps while they’re on the line, so they can enter their own details and submit the enquiry online, arriving in your ServiceM8 Inbox.
Transform how staff work with the Online Dashboard & serve clients over the phone. Call clients with a single click from their job card, and instantly see a client's job history on screen when they call in.
Try ServiceM8 Phone for free for 3 months with a ServiceM8 subscription.
