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ServiceM8 vs Tradify

Meet the smarter alternative to Tradify with an app that works wherever you do.

ServiceM8 and Tradify are both job management software solutions designed for trade contractors and field service businesses. So, which one is right for your business? We’re here to provide an objective comparison so you can see for yourself how ServiceM8 outperforms Tradify every time.

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ServiceM8 on MacBook and iPhone with Sydney screenshots

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Top 3 reasons trade contractors and service businesses choose ServiceM8

Seamless Offline Functionality

ServiceM8 always lets you access and update job details, even without internet connectivity. Whether you’re in a remote area, basement, or elevator shaft, you can get the job done. When you’re back online, the app syncs automatically, ensuring continuity of work.

Best-In-Class Mobile App

Both the ServiceM8 iOS app and the ServiceM8 Lite for Android app are exceptionally fast, with no page loads to slow you down. And the iOS app is loaded with advanced functionality, letting you incorporate powerful features like Tap to Pay on iPhone seamlessly into your workflows.

Regular Feature Releases

As technology evolves, so does ServiceM8. We regularly release upgrades to ensure your business stays competitive. New features like AI-powered smart writing helpers and instant quote and invoice generators aren’t the exception for ServiceM8, they’re the rule.

See how ServiceM8 stacks up against Tradify

This comparison highlights differences and similarities between ServiceM8 and Tradify grouped by topic, to help you make the best choice for your business.
(Latest update: Sept 2024)

ServiceM8

Tradify

Job Management

10/10

5.5/10

Scheduling

12/12

6.5/12

Quoting & Invoicing

10/10

7/10

Time Tracking

6/7

3/7

Payments

10/10

3/10

Mobile App

15/16

4/16

Communication

11/11

3.5/11

Smart Phone System

11/11

0/11

Third Party Integrations

10/11

4/11

Pricing

3/3

1/3

Total Score

97/100

37.5/100

Job Management

Both ServiceM8 and Tradify provide a centralized system for managing and tracking jobs (although with Tradify, you can only access it if you’re online). ServiceM8 also offers additional form and asset management capabilities, and an internal knowledge base to access your job procedures from anywhere.

ServiceM8

Tradify

Offline access

Job cards

Auto save on job cards online

Job history

Checklists and tasks

Attach photos and videos to jobs

Signature capture

Paperless forms and field reports

(250+ forms plus custom form creation)

(limited options, no custom form creation)

Asset management

Internal knowledge base

Score

10/10

5.5/10

Tradify users say:

"Pages on the app do take a long time to load and a big downfall is no offline access to the app.”

Tracy C

Mechanical/Industrial Engineering

Scheduling

Location accuracy is key to route optimization and effective dispatching. However, Tradify warns users that enabling location tracking is detrimental to battery life. ServiceM8, a native app, does not have that same concern.

ServiceM8

Tradify

Drag-and-drop scheduling

Online bookings

Allocation windows

Urgent dispatch

Booking confirmations

Smart booking suggestions

SMS booking links

Route optimization for recurring jobs

Dispatch map

Integrated navigation

(Not Integrated)

Live tech status (on route, checked in, etc.)

Subcontractor job allocation

Score

12/12

7.5/12

Tradify users say:

"Gets quite slow at peak times. Price continues to rise to the point where I’ll be shopping around soon.”

Euan W

Construction

Quoting and Invoicing

While both platforms offer robust quoting and invoicing functionality, ServiceM8 has harnessed the power of AI to make your quoting and invoicing practices more efficient, helping you win more work.

ServiceM8

Tradify

Auto-generate quotes and invoices with AI

Online quote acceptance

Customizable job templates

Invoice Statements

Quote options

Bundles / kits

Proposals

Automated quote follow-up

Supplier invoice import

Deposit requirements built into quotes

(Separate Invoice)

Score

10/10

6.5/10

Tradify users say:

"You cannot control the invoice reminders when they go out. Clients get a bit upset when you send them too many"

Tracy C

Mechanical/Industrial Engineering

Time Tracking

With ServiceM8, staff can clock in and out of jobs and shifts automatically. ServiceM8 lets you export staff timesheets directly to your accounting software, while Tradify requires you to manually export and collate the data, then upload the spreadsheet to your accounting software.

ServiceM8

Tradify

Check in/out of jobs

Automatic job check in/out

Automatic admin time calculations

Shift time tracking

Input manual timesheets

(No Need)

Automatic clock on/off shifts

Export timesheets to accounting

Score

6/7

3/7

Tradify users say:

“Waste time doing timesheets only to find Tradify has incorrectly stored the time sheet, now giving me random time applied to the job. Or more commonly, with more than one person on a job, the last person to save their information overwrites every other entry, their time, their work completed, their material used etc.”

Daniel P.

via Google Play Store

Payments

Both ServiceM8 and Tradify offer payment processing powered by Stripe. However, ServiceM8 takes it one step further with ServiceM8 Pay, with lower processing fees and faster payout speeds, as well as more payment options for your clients.

ServiceM8

Tradify

Mobile credit card processing

Online invoice payment

Mobile contactless payment via QR

Tap to Pay on iPhone

Processing fees

Varies by paid plan level

Same across all paid plan levels

Australia

1.49 - 1.85% + 0.30

1.95% + 0.30

New Zealand

2.49 - 2.90% + 0.30

2.90% + 0.30

United Kingdom

1.65% + 0.20p

1.70% + 0.20

United States

3.05% + 0.30

3.10% + 0.30

Canada

2.69 - 3.10% + 0.30

3.10% + 0.30

Processing times

Next business day

2 business days

Option to pass transaction fee to client

Auto-pay recurring jobs

Accept PayTo (Australia)

Accept PayByBank (UK)

Accept Link Bank Payments (US)

Score

10/10

3/10

* Percentage of invoice total for the ServiceM8 Free subscription plan is generally 0.2% higher. Tradify does not offer a free plan.

Tradify users say:

“Please note that Tradify focuses on job costing and job management up to invoicing for customers and suppliers while it provides limited ability to track payments on customer invoices.”

Tradify Help Article

2024

Mobile App

We strongly believe that our clients deserve the best mobile technology, and that comes with iOS. (In fact, we’ll even help you buy up to five new iPhones for your business!) Based on the functionality ServiceM8’s mobile app offers versus Tradify’s app, it’s pretty clear we’re right.

However, for field techs and subcontractors who only need access to core functionality on site and who don’t need the full power of the iOS app, we also offer ServiceM8 Lite for Android.

ServiceM8

Tradify

Native Apple app

Available on Apple

Works with Apple CarPlay and Apple Watch

Native Android app

(ServiceM8 Lite)

Available on Android

(ServiceM8 Lite)

Room scan

Barcode scanning

Document scanning

Voice and AI photo tagging

Siri shortcuts

AR (augmented reality) measure

Photo markup

Diagrams

Share job photos to Facebook / Instagram

PDF fill-in

Video transcription

Score

15/16

4/16

Tradify users say:

“Unreliable app. Often get "oops something went wrong" and need to keep relogging in after each update.”

Bruce C

via Google Play Store

Communication

ServiceM8 excels at keeping everyone informed and connected. With client-facing features like two-way branded SMS and Track My Arrival, and internal features like the Live Activity Feed where staff can tag other team members or link to specific jobs and clients, your overall service quality will rocket.

ServiceM8

Tradify

Integrated phone app

Website creation / hosting and branded email

(no custom domain registration, no email)

Customer feedback mechanisms

Built in AI Communication Tools

Emails/texts saved to job card

Email and text templates

Track My Arrival updates with ETA and map

Live activity feed

Real-time job progress

SMS branded customer portal

Staff in-app instant messaging

Score

11/11

3.5/11

Tradify users say:

“The software doesn’t work very well on my Chromebook which makes planning and scheduling on my laptop in the office a nightmare.”

Mark S.

Utilities, self-employed

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Smart Phone System

ServiceM8 offers a smart, cloud-based phone system for trades and services. Tradify does not offer any sort of phone system, let alone one as powerful as ServiceM8 Phone. If you’re looking for a way to up your customer service game and streamline call workflows, ServiceM8 Phone is your answer.

ServiceM8

Tradify

New phone number or port existing number

Caller ID display with active quotes and work order

Automatically log call events to job cards

Record and transcribe calls or call summaries to job cards

Voicemail-to-job conversion

Route incoming business calls to staff members

Set staff outgoing calls to display the business number

Automate after-hours call routing processes

Call clients directly from job card

Generate call summary reports

One-to-one team calling functionality

Score

11/11

0/11

Tradify users say:

“...”
(Nothing. Tradify has no phone integration.)

Third-Party Integrations

ServiceM8

Tradify

Xero

Quickbooks Online

MYOB

Sage

Office 365

Mailchimp

Zapier

Workato

Wink Reports

API

Third-Party Add-on Store

Score

10/11

4/11

Tradify users say:

“Tradify has failed my client. I recommended the app to a client. I'm now regretting that recommendation and embarrassed. Tradify has been far less than what it needs to be.”

Katrina W

via Xero App Store

Pricing

For your business to be as successful as possible, everyone on your team should have access to great job management software. That’s why all ServiceM8 paid plans have unlimited users.

ServiceM8

Tradify

Pricing

$29 - $349/mo, Unlimited Users

$45 - 59 per user per month,

14-Day free trial

Free monthly plan

(limited to 1 user and 30 jobs per month)

Cost per user

Unlimited users, all paid plans

$45 - 59 per user per month, depending on plan

Limit to number of jobs

30 - 1,500+ jobs per month, depending on plan

Unlimited jobs, all paid plans

Feature availability

Varies by plan

New business offer

New Businesses get 50% off first year

Score

3/3

1/3

Cleaning Business Example

Cleaning business with 2 employees. Average 120 jobs per month. Additional functionality required: Recurring job scheduling and reminders.

Plan

Total Cost

ServiceM8

Growing

$79 / month

Tradify

Pro

$98 / month

Solo Landscaper

Solo landscaper, specializes in irrigation and lighting installations. Average 20 jobs per month. No additional functionality required.

Plan

Total Cost

ServiceM8

Free

$0 / month

Tradify

Lite

$45 / month

Plumbing Business

Plumbing business with 1 office manager, 1 owner/technician, 4 field technicians, average 375 jobs per month. Additional functionality required: access to forms, service bundles, and job costing.

Plan

Total Cost

ServiceM8

Premium

$149 / month

Tradify

Plus

$354 / month

Tradify users say:

“Prices go up and up every year without any extra benefits. MYOB integration constantly breaks. We moved away.”

Katrina W

via Google Play Store

FAQ

How do I convert from Tradify to ServiceM8?

You can import text records of your Tradify job history, into ServiceM8. Just export your job history from Tradify as a CSV spreadsheet, then in your ServiceM8 Online Dashboard, go to Home, click the green notice, and start the import process. It's free, and it's easy! Try it during your free 14 day trial to see how it works.

Can I pay for setup and training services?

Yes. ServiceM8 Partners can help you from initial consultation through to setup and training. They'll save you time, streamline the process and add a lot of value. Find a local ServiceM8 Partner.

Can you help me get started with a ServiceM8 expert?

Yes! If you're thinking of engaging one of our independent ServiceM8 Partners for setup & training, we've got an awesome offer to help you save money while getting expert help. Check out the Setup & Training Rebate.

Can I really use ServiceM8 for free?

Yes! The Free Plan is completely free for solo operators. This plan provides the necessary tools to efficiently manage up to 30 jobs a month. You can create jobs, send quotes and invoices, as well as manage your clients and schedule with ease. Additionally, you can earn unlimited bonus jobs by simply accepting card payments. Learn more about the ServiceM8 Free plan.

Can I get a demo?

For a great overview of ServiceM8, check out our Introduction, Demo & FAQ videos.

Do you give a discount for new businesses just starting out?

Yes! We back small business, so if yours is less than 2 years old, check out our New Business Offer.

I want to get started on my own, what’s the first step?

Check out our Getting Started Guide for tips on basic setup & how to trial ServiceM8. This then transitions to our Learning Roadmap videos you & your team can watch to learn all the basics.

Each plan includes a number of 'jobs'. What does this mean?

These are “job credits” — every time you create a new job card, it uses a job credit. For example, with the Growing plan, you can create 150 new jobs each month. Jobs can start out as a Quote, or a Work Order. If a Quote is accepted and you change its status to a Work Order, it won't consume another job credit.

If we go ahead, are we locked into a plan?

There are no lock-ins with ServiceM8’s pricing. You can upgrade and downgrade between plans at any time. Any credit from your previous plan will be put toward your new plan on a pro-rata basis.

Is ServiceM8’s price per user?

No — we don't charge per user! The only plan which limits the number of users you can have is the Free plan, to help sole traders get started. Once you have a team and upgrade to a paid plan, you can set up as many user logins as required.

Some/all of our team have Android devices, can we use ServiceM8?

Yes, you can! Download ServiceM8 Lite for Android on Google Play.

While our full-featured app is optimised for iOS devices like iPhones and iPads, we've launched ServiceM8 Lite for Android. ServiceM8 Lite is designed for technicians, subcontractors, and temporary workers who need core job management features without the need for an iPhone. Your field staff can view their schedules, job details, complete checklists, and more with their Android devices.

To get the most out of ServiceM8’s advanced features and management capabilities, we still recommend using iPhones for your main field technicians.

‍Learn more about ServiceM8 Lite for Android. Be sure to check out our Upgrade to iPhone offer for an optimised experience!

What access do I get in trial mode?

You’ll get full access to all features during your free trial, so you can properly try ServiceM8 in your business to learn if we’re the right fit.

What are the options for getting started?

There are two main options to get started: 1) you can DIY with our self-serve learning resources, or 2) you can pay one of our independent ServiceM8 Partners to set up your account, create forms, train your team & more.

What happens if we go over the number of jobs included in our plan?

It's OK! You’ll still be able to create new jobs and work as normal for another 7 days. If your monthly plan resets in that time, your job credits will reset, otherwise you’ll be prompted to upgrade your plan.

Which features come with each plan?

Every ServiceM8 plan includes all the essentials, including job cards, scheduling, quotes, invoices, email & SMS, mobile payments, and accounting integrations. However, there are some really powerful features which are only available on certain plans, such as Proposals. Check out the plan comparison table. We’ve built and priced our plans to be incredible value for the benefits ServiceM8 brings. If there’s an add-on in a higher plan that you’d like (but you don't need more job credits), upgrading to benefit from that feature alone will still deliver great value for money for your business.

What support is available if I have questions?

We have 24/7 chat & email support — you can start a chat right here on the website, or send us an email at support@servicem8.com.

What are the setup options?

We have self-serve resources you can follow to DIY. Or, you can pay a ServiceM8 Partner to set up your account, customise templates, create forms & more.

‍Find a local ServiceM8 Partner.

What happens if we go over the SMS’s included in our plan?

There is a standard SMS 'overage' fee per SMS sent over your plan's monthly SMS cap. View the Plan Comparison table for more info.

Which plan should I choose if I want to fill reports & certificates on site e.g. JSA, SWMS & certificates of compliance?

The Forms add-on is available across all plans! All ServiceM8 customers, including those on Free and Starter plans, have access to all forms in the Form Store. With over 250 ready-made forms to choose from and a huge range of industries covered, there's bound to be a solution that meets your compliance needs. And for those on the Growing plan (or higher), if you have highly specific requirements, you can create custom forms using auto-generated templates or engage the help of a ServiceM8 Partner to design you a form.

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DIY Setup Guide
Excellent Learning Videos
24/7 Chat & Email Support
Local Setup Partners

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ServiceM8 vs Tradify

Meet the smarter alternative to Tradify with an app that works wherever you do.

Top 3 reasons trade contractors and service businesses choose ServiceM8

Seamless Offline Functionality

Best-In-Class Mobile App

Regular Feature Releases

See how ServiceM8 stacks up against Tradify

Job Management

Scheduling

Quoting and Invoicing

Time Tracking

Payments

Mobile App

Communication

Ready to get Started?

Try ServiceM8 for free today. No credit card required.

Smart Phone System

Third-Party Integrations

Pricing

Cleaning Business Example

Solo Landscaper

Plumbing Business

FAQ

How do I convert from Tradify to ServiceM8?

Can I pay for setup and training services?

Can you help me get started with a ServiceM8 expert?

Can I really use ServiceM8 for free?

Can I get a demo?

Do you give a discount for new businesses just starting out?

I want to get started on my own, what’s the first step?

Each plan includes a number of 'jobs'. What does this mean?

If we go ahead, are we locked into a plan?

Is ServiceM8’s price per user?

Some/all of our team have Android devices, can we use ServiceM8?

What access do I get in trial mode?

What are the options for getting started?

What happens if we go over the number of jobs included in our plan?

Which features come with each plan?

What support is available if I have questions?

What are the setup options?

What happens if we go over the SMS’s included in our plan?

Which plan should I choose if I want to fill reports & certificates on site e.g. JSA, SWMS & certificates of compliance?

Try ServiceM8 Free

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