"ServiceM8 has given us freedom. I don't have to sit at my home and go through the paper files to find the jobs that are due — I can work from anywhere."
Prescription Pest is a full-service pest control company specialising in pest control, termite treatment, rodent/wildlife removal & WDI (Wood Destroying Insects) inspections for residential and commercial clients in Austin, Texas.
Family-owned and operated, Prescription Pest pride themselves on their customer service and client relationships. They take the time to learn about their clients, and educate them about their pests and treatment options, to ensure clients feel safe and comfortable in their homes.
When owners Marybeth & Daniel took over in 2016, they quickly realized paper-based and manual systems for keeping track of jobs, clients, scheduling and invoicing were very time consuming, and limiting their ability to give the best service experience.
After introducing ServiceM8, Prescription Pest now work in the cloud to manage their jobs, optimize scheduling, and communicate with clients, to deliver the high standard of work and customer service which sets them apart.
"I actually enjoy what i’m doing again. There’s kind of a symphony feeling that happens when everything’s smooth and works."
"In the middle of a global pandemic, I had to go overseas. With ServiceM8, I was still able to run the day-to-day of my business from the other side of the world."
"ServiceM8 has moved us a long way from the days of paperwork and spreadsheets. Our technicians can now view their jobs for the day and be updated whenever our office staff add more jobs to the list."
