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ServiceM8 vs Tradify

Meet the smarter alternative to Tradify with an app that works wherever you do.

ServiceM8 and Tradify are both job management software solutions designed for trade contractors and field service businesses. So, which one is right for your business? We’re here to provide an objective comparison so you can see for yourself how ServiceM8 outperforms Tradify every time.

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ServiceM8 on MacBook and iPhone with Sydney screenshots
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Top 3 reasons trade contractors and service businesses choose ServiceM8

Seamless Offline Functionality

ServiceM8 always lets you access and update job details, even without internet connectivity. Whether you’re in a remote area, basement, or elevator shaft, you can get the job done. When you’re back online, the app syncs automatically, ensuring continuity of work.

Best-In-Class Mobile App

Both the ServiceM8 iOS app and the ServiceM8 Lite for Android app are exceptionally fast, with no page loads to slow you down. And the iOS app is loaded with advanced functionality, letting you incorporate powerful features like Tap to Pay on iPhone seamlessly into your workflows.

Regular Feature Releases

As technology evolves, so does ServiceM8. We regularly release upgrades to ensure your business stays competitive. New features like AI-powered smart writing helpers and instant quote and invoice generators aren’t the exception for ServiceM8, they’re the rule.

See how ServiceM8 stacks up against Tradify

This comparison highlights differences and similarities between ServiceM8 and Tradify grouped by topic, to help you make the best choice for your business.
(Latest update: Sept 2024)

ServiceM8
Tradify
Job Management
10/10
5.5/10
12/12
6.5/12
10/10
7/10
6/7
3/7
10/10
3/10
15/16
4/16
11/11
3.5/11
11/11
0/11
10/11
4/11
3/3
1/3
Total Score
97/100
37.5/100

Job Management

Both ServiceM8 and Tradify provide a centralized system for managing and tracking jobs (although with Tradify, you can only access it if you’re online). ServiceM8 also offers additional form and asset management capabilities, and an internal knowledge base to access your job procedures from anywhere.

ServiceM8
Tradify
Offline access
Job cards
Auto save on job cards online
Job history
Checklists and tasks
Attach photos and videos to jobs
Signature capture
Paperless forms and field reports
(250+ forms plus custom form creation)
(limited options, no custom form creation)
Asset management
Internal knowledge base
Score
10/10
5.5/10
Tradify users say:

"Pages on the app do take a long time to load and a big downfall is no offline access to the app.”

Tracy C
Mechanical/Industrial Engineering

Scheduling

Location accuracy is key to route optimization and effective dispatching. However, Tradify warns users that enabling location tracking is detrimental to battery life. ServiceM8, a native app, does not have that same concern.

ServiceM8
Tradify
Drag-and-drop scheduling
Online bookings
Allocation windows
Urgent dispatch
Booking confirmations
Smart booking suggestions
SMS booking links
Route optimization for recurring jobs
Dispatch map
Integrated navigation
(Not Integrated)
Live tech status (on route, checked in, etc.)
Subcontractor job allocation
Score
12/12
7.5/12
Tradify users say:

"Gets quite slow at peak times. Price continues to rise to the point where I’ll be shopping around soon.”

Euan W
Construction

Quoting and Invoicing

While both platforms offer robust quoting and invoicing functionality, ServiceM8 has harnessed the power of AI to make your quoting and invoicing practices more efficient, helping you win more work.

ServiceM8
Tradify
Auto-generate quotes and invoices with AI
Online quote acceptance
Customizable job templates
Invoice Statements
Quote options
Bundles / kits
Proposals
Automated quote follow-up
Supplier invoice import
Deposit requirements built into quotes
(Separate Invoice)
Score
10/10
6.5/10
Tradify users say:

"You cannot control the invoice reminders when they go out. Clients get a bit upset when you send them too many"

Tracy C
Mechanical/Industrial Engineering

Time Tracking

With ServiceM8, staff can clock in and out of jobs and shifts automatically. ServiceM8 lets you export staff timesheets directly to your accounting software, while Tradify requires you to manually export and collate the data, then upload the spreadsheet to your accounting software.

ServiceM8
Tradify
Check in/out of jobs
Automatic job check in/out
Automatic admin time calculations
Shift time tracking
Input manual timesheets
(No Need)
Automatic clock on/off shifts
Export timesheets to accounting
Score
6/7
3/7
Tradify users say:

“Waste time doing timesheets only to find Tradify has incorrectly stored the time sheet, now giving me random time applied to the job. Or more commonly, with more than one person on a job, the last person to save their information overwrites every other entry, their time, their work completed, their material used etc.”

Daniel P.
via Google Play Store

Payments

Both ServiceM8 and Tradify offer payment processing powered by Stripe. However, ServiceM8 takes it one step further with ServiceM8 Pay, with lower processing fees and faster payout speeds, as well as more payment options for your clients.

ServiceM8
Tradify
Mobile credit card processing
Online invoice payment
Mobile contactless payment via QR
Tap to Pay on iPhone
Processing fees
Varies by paid plan level
Same across all paid plan levels
Australia
1.49 - 1.85% + 0.30
1.95% + 0.30
New Zealand
2.49 - 2.90% + 0.30
2.90% + 0.30
United Kingdom
1.65% + 0.20p
1.70% + 0.20
United States
3.05% + 0.30
3.10% + 0.30
Canada
2.69 - 3.10% + 0.30
3.10% + 0.30
Processing times
Next business day
2 business days
Option to pass transaction fee to client
Auto-pay recurring jobs
Accept PayTo (Australia)
Accept PayByBank (UK)
Accept Link Bank Payments (US)
Score
10/10
3/10

* Percentage of invoice total for the ServiceM8 Free subscription plan is generally 0.2% higher. Tradify does not offer a free plan.

Tradify users say:

“Please note that Tradify focuses on job costing and job management up to invoicing for customers and suppliers while it provides limited ability to track payments on customer invoices.”

Tradify Help Article
2024

Mobile App

We strongly believe that our clients deserve the best mobile technology, and that comes with iOS. (In fact, we’ll even help you buy up to five new iPhones for your business!) Based on the functionality ServiceM8’s mobile app offers versus Tradify’s app, it’s pretty clear we’re right.

However, for field techs and subcontractors who only need access to core functionality on site and who don’t need the full power of the iOS app, we also offer ServiceM8 Lite for Android.

ServiceM8
Tradify
Native Apple app
Available on Apple
Works with Apple CarPlay and Apple Watch
Native Android app
(ServiceM8 Lite)
Available on Android
(ServiceM8 Lite)
Room scan
Barcode scanning
Document scanning
Voice and AI photo tagging
Siri shortcuts
AR (augmented reality) measure
Photo markup
Diagrams
Share job photos to Facebook / Instagram
PDF fill-in
Video transcription
Score
15/16
4/16
Tradify users say:

“Unreliable app. Often get "oops something went wrong" and need to keep relogging in after each update.”

Bruce C
via Google Play Store

Communication

ServiceM8 excels at keeping everyone informed and connected. With client-facing features like two-way branded SMS and Track My Arrival, and internal features like the Live Activity Feed where staff can tag other team members or link to specific jobs and clients, your overall service quality will rocket.

ServiceM8
Tradify
Integrated phone app
Website creation / hosting and branded email
(no custom domain registration, no email)
Customer feedback mechanisms
Built in AI Communication Tools
Emails/texts saved to job card
Email and text templates
Track My Arrival updates with ETA and map
Live activity feed
Real-time job progress
SMS branded customer portal
Staff in-app instant messaging
Score
11/11
3.5/11
Tradify users say:

“The software doesn’t work very well on my Chromebook which makes planning and scheduling on my laptop in the office a nightmare.”

Mark S.
Utilities, self-employed

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Smart Phone System

ServiceM8 offers a smart, cloud-based phone system for trades and services. Tradify does not offer any sort of phone system, let alone one as powerful as ServiceM8 Phone. If you’re looking for a way to up your customer service game and streamline call workflows, ServiceM8 Phone is your answer.

ServiceM8
Tradify
New phone number or port existing number
Caller ID display with active quotes and work order
Automatically log call events to job cards
Record and transcribe calls or call summaries to job cards
Voicemail-to-job conversion
Route incoming business calls to staff members
Set staff outgoing calls to display the business number
Automate after-hours call routing processes
Call clients directly from job card
Generate call summary reports
One-to-one team calling functionality
Score
11/11
0/11
Tradify users say:

“...”
(Nothing. Tradify has no phone integration.)

Third-Party Integrations

ServiceM8 offers a smart, cloud-based phone system for trades and services. Tradify does not offer any sort of phone system, let alone one as powerful as ServiceM8 Phone. If you’re looking for a way to up your customer service game and streamline call workflows, ServiceM8 Phone is your answer.

ServiceM8
Tradify
Xero
Quickbooks Online
MYOB
Sage
Office 365
Mailchimp
Zapier
Workato
Wink Reports
API
Third-Party Add-on Store
Score
10/11
4/11
Tradify users say:

“Tradify has failed my client. I recommended the app to a client. I'm now regretting that recommendation and embarrassed. Tradify has been far less than what it needs to be.”

Katrina W
via Xero App Store

Pricing

For your business to be as successful as possible, everyone on your team should have access to great job management software. That’s why all ServiceM8 paid plans have unlimited users.

ServiceM8
Tradify
Pricing
$29 - $349/mo, Unlimited Users
$45 - 59 per user per month,
14-Day free trial
Free monthly plan
(limited to 1 user and 30 jobs per month)
Cost per user
Unlimited users, all paid plans
$45 - 59 per user per month, depending on plan
Limit to number of jobs
30 - 1,500+ jobs per month, depending on plan
Unlimited jobs, all paid plans
Feature availability
Varies by plan
Varies by plan
New business offer
New Businesses get 50% off first year
Score
3/3
1/3

Cleaning Business Example

Cleaning business with 2 employees. Average 120 jobs per month. Additional functionality required: Recurring job scheduling and reminders.

Plan
Total Cost
ServiceM8
Growing
$79 / month
Tradify
Pro
$98 / month

Solo Landscaper

Solo landscaper, specializes in irrigation and lighting installations. Average 20 jobs per month. No additional functionality required.

Plan
Total Cost
ServiceM8
Free
$0 / month
Tradify
Lite
$45 / month

Plumbing Business

Plumbing business with 1 office manager, 1 owner/technician, 4 field technicians, average 375 jobs per month. Additional functionality required: access to forms, service bundles, and job costing.

Plan
Total Cost
ServiceM8
Premium
$149 / month
Tradify
Plus
$354 / month
Tradify users say:

“Prices go up and up every year without any extra benefits. MYOB integration constantly breaks. We moved away.”

Katrina W
via Google Play Store

FAQ

How do I convert from Tradify to ServiceM8?

You can import text records of your Tradify job history, into ServiceM8. Just export your job history from Tradify as a CSV spreadsheet, then in your ServiceM8 Online Dashboard, go to Home, click the green notice, and start the import process. It's free, and it's easy! Try it during your free 14 day trial to see how it works.

Can I pay for setup and training services?

Yes. ServiceM8 Partners can help you from initial consultation through to setup and training. They'll save you time, streamline the process and add a lot of value. Find a local ServiceM8 Partner.

Can you help me get started with a ServiceM8 expert?

Yes! If you're thinking of engaging one of our independent ServiceM8 Partners for setup & training, we've got an awesome offer to help you save money while getting expert help. Check out the Setup & Training Rebate.

Can I really use ServiceM8 for free?

Yes! The Free Plan is completely free for solo operators. This plan provides the necessary tools to efficiently manage up to 30 jobs a month. You can create jobs, send quotes and invoices, as well as manage your clients and schedule with ease. Additionally, you can earn unlimited bonus jobs by simply accepting card payments. Learn more about the ServiceM8 Free plan.

Can I get a demo?

For a great overview of ServiceM8, check out our Introduction, Demo & FAQ videos.

Do you give a discount for new businesses just starting out?

Yes! We back small business, so if yours is less than 2 years old, check out our New Business Offer.

I want to get started on my own, what’s the first step?

Check out our Getting Started Guide for tips on basic setup & how to trial ServiceM8. This then transitions to our Learning Roadmap videos you & your team can watch to learn all the basics.

Each plan includes a number of 'jobs'. What does this mean?

These are “job credits” — every time you create a new job card, it uses a job credit. For example, with the Growing plan, you can create 150 new jobs each month. Jobs can start out as a Quote, or a Work Order. If a Quote is accepted and you change its status to a Work Order, it won't consume another job credit.

If we go ahead, are we locked into a plan?

There are no lock-ins with ServiceM8’s pricing. You can upgrade and downgrade between plans at any time. Any credit from your previous plan will be put toward your new plan on a pro-rata basis.

Is ServiceM8’s price per user?

No — we don't charge per user! The only plan which limits the number of users you can have is the Free plan, to help sole traders get started. Once you have a team and upgrade to a paid plan, you can set up as many user logins as required.

Some/all of our team have Android devices, can we use ServiceM8?

Yes, you can! Download ServiceM8 Lite for Android on Google Play.

While our full-featured app is optimised for iOS devices like iPhones and iPads, we've launched ServiceM8 Lite for Android. ServiceM8 Lite is designed for technicians, subcontractors, and temporary workers who need core job management features without the need for an iPhone. Your field staff can view their schedules, job details, complete checklists, and more with their Android devices.

To get the most out of ServiceM8’s advanced features and management capabilities, we still recommend using iPhones for your main field technicians.

‍Learn more about ServiceM8 Lite for Android. Be sure to check out our Upgrade to iPhone offer for an optimised experience!

What access do I get in trial mode?

You’ll get full access to all features during your free trial, so you can properly try ServiceM8 in your business to learn if we’re the right fit.

What are the options for getting started?

There are two main options to get started: 1) you can DIY with our self-serve learning resources, or 2) you can pay one of our independent ServiceM8 Partners to set up your account, create forms, train your team & more.

What happens if we go over the number of jobs included in our plan?

It's OK! You’ll still be able to create new jobs and work as normal for another 7 days. If your monthly plan resets in that time, your job credits will reset, otherwise you’ll be prompted to upgrade your plan.

Which features come with each plan?

Every ServiceM8 plan includes all the essentials, including job cards, scheduling, quotes, invoices, email & SMS, mobile payments, and accounting integrations. However, there are some really powerful features which are only available on certain plans, such as Proposals. Check out the plan comparison table. We’ve built and priced our plans to be incredible value for the benefits ServiceM8 brings. If there’s an add-on in a higher plan that you’d like (but you don't need more job credits), upgrading to benefit from that feature alone will still deliver great value for money for your business.

What support is available if I have questions?

We have 24/7 chat & email support — you can start a chat right here on the website, or send us an email at support@servicem8.com.

What are the setup options?

We have self-serve resources you can follow to DIY. Or, you can pay a ServiceM8 Partner to set up your account, customise templates, create forms & more.

‍Find a local ServiceM8 Partner.

What happens if we go over the SMS’s included in our plan?

There is a standard SMS 'overage' fee per SMS sent over your plan's monthly SMS cap. View the Plan Comparison table for more info.

Which plan should I choose if I want to fill reports & certificates on site e.g. JSA, SWMS & certificates of compliance?

The Forms add-on is available across all plans! All ServiceM8 customers, including those on Free and Starter plans, have access to all forms in the Form Store. With over 250 ready-made forms to choose from and a huge range of industries covered, there's bound to be a solution that meets your compliance needs. And for those on the Growing plan (or higher), if you have highly specific requirements, you can create custom forms using auto-generated templates or engage the help of a ServiceM8 Partner to design you a form.

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