As a business, we know that you depend on ServiceM8 system to be available 100% of the time. This Service Level Agreement (SLA) outlines our guarantee to you as a Business account holder, and what you are entitled to in the unlikely event ServiceM8 becomes unavailable.
We guarantee that ServiceM8 will be available 100% of the time in a given month, excluding scheduled maintenance. We also guarantee that you will be able to access ServiceM8 via mobile device (iPhone / iPad) where network connectivity is available 100% of the time in a given month.
If an outage occurs, we will issue a credit to your next bill for 5% of your monthly fee for every 30-minute period of downtime, up to 100% of your fee for the month.
Customers must request the credit from ServiceM8 within 30 days of the outage. Failure to contact ServiceM8 within 30 days will result in a forfeiture of the Customer's right to receive the credit. No cash refunds will be provided.