"ServiceM8 has really changed how we work as a small team. It just makes everybody’s life better and hassle-free."
Katie Sweep are a chimney sweeping team, specialising in chimney sweeping and stove maintenance in York, Harrogate, Selby & surrounding Yorkshire villages.
Established in 2007 and committed to the safe and efficient operation of their clients’ fire and heating appliances, the Katie Sweep team use the latest technology to clean, service and inspect a wide range of chimneys, wood-burning/multi-fuel stoves, cookers, open fires and gas appliances.
Like most small businesses, Katie Sweep began managing their jobs, clients and scheduling with a paper diary. However, as their team and business grew, this paper-based approach made it increasingly harder to manage day-to-day operations, and owner Katie realised they needed a modern solution.
After trying some job management options, Katie discovered ServiceM8 in 2020, transforming the team’s organisation, scheduling, and communication, and letting Katie Sweep build on their reputation for outstanding customer service.
Connecting ServiceM8 to Xero & Stripe has also helped Katie Sweep reconcile payments with ease, avoid double-entry and provide their clients a great and convenient invoicing experience.
"ServiceM8 has moved us a long way from the days of paperwork and spreadsheets. Our technicians can now view their jobs for the day and be updated whenever our office staff add more jobs to the list."
“The biggest benefit of ServiceM8 is it's made our scheduling and communication with the client instantaneous, on the spot, instead of that delay you'd normally have.”
"It’s easy and straight forward. It works how it needs to work. I honestly get value for money with ServiceM8!"
