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Recent Updates

Proposals Improvements

September 2024

The Proposals Add-on has been a hugely popular feature, enabling you to send beautiful and rich online quotes which give clients more detail and choice.

ServiceM8 13 sees a great range of improvements to Proposals, making them more powerful and customisable.

Better Suggestions

When starting a Proposal, suggested templates are now based on similar past jobs, so they’re more relevant & helpful.

Templates

You can now save a Proposal as a template! Customise how you want it to start to systemise & speed up your quotes.

Search

When starting a Proposal, if you have a lot of templates, you can also now search to find the exact one you’re after, fast.

Success Rate

After using a template a few times you’ll see its acceptance rate, so you can experiment to learn what works, and what doesn’t.

Colour Theme

You can now set a theme colour for your Proposals to best align with your business’s branding.

Header Customisation

There are now different layouts for the header to choose from. Plus, you can customise the wording to suit your business.

Improved Writing Helper

The Smart Writing Helper now understands the full context of your Proposal, so it can reference other sections, and avoid duplicating information.

Address Block

You can now choose between job or billing contacts and addresses to display at the top of a Proposal — just click the dropdown.

Last Viewed

For sent Proposals, you can now see if the client has viewed it, how many times they've viewed it, and when they viewed it last.

Not Viewed

If a client hasn't clicked and viewed your Proposal within 24 hours, you’ll get a Notification, so you can follow it up.

Undo & Redo

The Proposals editor now has built-in Undo & Redo buttons, to make it easier to work with.

Copy Text

After a Proposal has been accepted by the client, you can now copy text from it if needed.

Learn More

How to Upgrade to ServiceM8 13

  • Online: to activate ServiceM8 13 features & improvements in your Online Dashboard, there’s a two-step process 1) click ‘Activate ServiceM8 13’ just under the top video at https://www.servicem8.com/september-2024-update, to reveal a green notice in Settings, then 2) click the ‘Activate’ button.
  • App: the ServiceM8 13 iOS app & the new ServiceM8 Lite app for Android are now available in the App Store & Google Play store.