Improved Customer Feedback Add-on
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Your customers’ experience is a major driver in getting more work into the business via referrals and returning customers, so the Customer Feedback Add-on has been improved to make it easier to collect feedback, automatically.
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Now, clients will be prompted to provide feedback immediately following online invoice payment.

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‍Customer Feedback Automation
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To ensure every client is given the opportunity to provide feedback and help you improve, there’s a new Customer Feedback Automation. Now, you can automate an email and/or SMS to request feedback on every job after it’s Completed and Paid.
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Automatic requests will only send if feedback hasn’t been provided on the job already, ensuring customers aren’t asked twice.

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Social Share Image

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Customer feedback received on the job is automatically converted to a shareable image & saved to the job Diary, which can be included in social share posts.

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Customer Feedback Reports
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To help track and improve your customer service over time there’s a new Feedback ‘By Month’ report, as well as a 28-day rolling average in the Business Dashboard.

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