"ServiceM8 has really changed how we work as a small team. It just makes everybody’s life better and hassle-free."
Katie Sweep are a chimney sweeping team, specialising in chimney sweeping and stove maintenance in York, Harrogate, Selby & surrounding Yorkshire villages.
Established in 2007 and committed to the safe and efficient operation of their clients’ fire and heating appliances, the Katie Sweep team use the latest technology to clean, service and inspect a wide range of chimneys, wood-burning/multi-fuel stoves, cookers, open fires and gas appliances.
Like most small businesses, Katie Sweep began managing their jobs, clients and scheduling with a paper diary. However, as their team and business grew, this paper-based approach made it increasingly harder to manage day-to-day operations, and owner Katie realised they needed a modern solution.
After trying some job management options, Katie discovered ServiceM8 in 2020, transforming the team’s organisation, scheduling, and communication, and letting Katie Sweep build on their reputation for outstanding customer service.
Connecting ServiceM8 to Xero & Stripe has also helped Katie Sweep reconcile payments with ease, avoid double-entry and provide their clients a great and convenient invoicing experience.
"ServiceM8 has helped us with efficiencies, but not only that, it has helped us grow the business by around 25%."
"In the middle of a global pandemic, I had to go overseas. With ServiceM8, I was still able to run the day-to-day of my business from the other side of the world."
"What attracted us to ServiceM8 the most was probably how easy it was to set up. To be honest, it took us no more than 2 hours to set up."
