ServiceM8 is a hosted application that allows you to manage all facets of a field service delivery business. It will guide you from job quoting (or job estimates) right through to invoicing on completion. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when staff are at clients sites. ServiceM8 is designed to be used by everyone in your business, from each individual field staff member, to back office staff, through all levels of management. It is simple and effective, and best of all, it's available anywhere, anytime.
There's no installation required! We host ServiceM8 so you don't have to worry about installing or upgrading any software. You only need a modern web browser such as Google Chrome or Safari and you're ready to go.
ServiceM8 is usable by businesses in any country. However, we have more support for services, such as tax and invoicing requirements, in some countries than in others. Invoices and tax requirements are customisable to your needs from your preferences menu inside ServiceM8.
At present only English is supported, however our engineers are currently working on expanding support to other languages.
ServiceM8 supports both the iPhone and iPad mobile devices. A field technician can see his/her allocated jobs and tasks, while a business owner can see active jobs across all employees. ServiceM8 Mobile is provided free of charge to all ServiceM8 clients.
ServiceM8 is about providing service to your clients. When you or your field staff are out on the road, rather then having to call the office to get client or job details, they can access everything right on their phone. View client details, see your schedule and even get directions to your next job in a few taps. When staff use ServiceM8 Mobile, it can also send vital information back to your office, so you know where they are in real-time.
Yes we do. We have a Business Service Level Agreement which applies to all customers.
You own your data - not us. So we will do everything to ensure that no-one but you (and us if you need support) will ever see it. You can download your data at any time so your not locked in to ServiceM8.
We have several pricing rates available depending on the size of your business. The first 20 jobs booked into the system each month are free, most sole-traders should be able to operate perpetually within this free tier at no charge.
You will need a Visa, Mastercard or PayPal account to pay for ServiceM8. ServiceM8 uses PayPal as our payment provider, which provides you with flexible payment options in hundreds of countries around the world.
If you have not logged into your account in over 120 days, then your account will become inactive and may be removed from ours servers. We will remind you well before this deadline, this keeps ours servers fresh and your service fast.
At the start of each month you will be sent an invoice email linking you to a page that shows all the transaction fees that you will be charged as part of your usage for that billing period. At that point you have the option to "dispute" the fees for transactions which do not represent real sales, such as quotes or work orders you've made for testing purposes. Once you've confirmed the invoice, we will charge you credit card.
Yes, pre-paid pricing is available and may even work out cheaper, for more information on purchasing pre-paid job credits, view the pricing page.
If you can use Microsoft Word, you can customise our templates. Simply load any of our existing samples and make any changes you wish to fonts, layout and information. Save the new template and you're done. Customise quotations, invoices and more.
ServiceM8 is constantly being improved to help you manage your business. If you require a feature or report that is not currently available, go to our Feedback Forum and let us know.
If you are unable to find an answer to your question, then please Contact Us and we will get back to you as soon as possible.